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Trip Report & Room Review: Hyatt Regency Tokyo

Hyatt Regency Tokyo

To say Tokyo has plentiful lodge decisions is actually an understatement. In relation to my most popular selection, Hyatt has 5 properties in Tokyo. In taking a look at their places, costs, availability, and model inside the Hyatt umbrella, I selected the Hyatt Regency Tokyo. For my style I choose a Grand Hyatt over a Regency property, however the location of the Regency gained me over. It turned out to be the fitting selection location-wise, although in lots of different methods it was a disappointing keep.

I had a really clean and straightforward journey day from the states to Japan. After arriving at Narita I opted for the bus into Tokyo as a result of it made a direct cease on the Hyatt Regency. Nevertheless, even on a weekend night time, that’s nonetheless a two hour journey. Seeing that enormous Hyatt Regency signal as we pulled as much as the entrance entrance was a welcome aid. As soon as inside, the Hyatt Regency doesn’t actually have something distinctive or notably fascinating to point out for its foyer or entry method. It’s a big high-ceiling area with big chandeliers, and some outlets and eating places off to the aspect with the check-in desk approach within the rear of the constructing. I felt the foyer design exhibits how previous the lodge is.

Historical past of the Hyatt Regency Tokyo

I sat down late one afternoon and had a stunning go to with Mr. Masataka Tobe, the lodge entrance workplace supervisor. He has been with Hyatt for 23 years, and entrance workplace supervisor for the previous 4 years. This property opened in 1980 because the Century Hyatt Tokyo. It’s the oldest Hyatt in Japan. In 2007 it turned the Hyatt Regency Tokyo and went via a serious renovation. The lodge is a franchise lodge, which suggests it isn’t beneath the company Hyatt umbrella. The possession is a Japanese group that owns different inns, although not one other Hyatt. As an apart, this property is the one Hyatt in Tokyo not underneath company administration. Whereas the standard lodge visitor was as soon as right here for enterprise, now it’s sometimes extra a vacationer lodge. Mr. Tobe talked about that 80% of the visitors are foreigners, with People and Chinese language as the key guests, although throughout my keep I didn’t see many People in any respect. The typical visitor from overseas stays three nights and the Japanese visitors common one night time per keep.

Verify-in Course of Wants Enchancment

Upon arrival on the lodge, check-in was comparatively clean. A couple of issues bothered me, although. This was the primary time all yr, together with my stays at Hyatt Place properties, the place the entrance desk individual didn’t thank me for being a Globalist. As is often the case once I verify in at motels, particularly abroad, I’m requested how my flight or journey day has been. Nothing in the best way of a welcome from him, and for a Hyatt property this appeared like a miss. The few questions he did ask me made it sound like that they had not preassigned me a room, which I knew couldn’t be the case. He was fairly nervous throughout the entire check-in course of. Perhaps he’s new at this place, I do not know, nevertheless it was a clumsy first impression of the lodge. Generally, the entrance desk employees didn’t converse English very properly. I mentioned this with Mr. Tobe, since he’s the entrance workplace supervisor. He acknowledged this as a facet of service on the lodge that must be addressed. He shared with me that he has acquired this suggestions from different visitors as nicely.

My Room Task

I used to be advised I used to be assigned a room dealing with the park and Mt. Fuji, which is an improve from the low flooring metropolis view. As a Globalist, this was one of many few  Hyatt motels this yr the place I didn’t rating an upgraded room past the view being upgraded, so for me it was a singular expertise to remain in a normal room. There was a fruit plate welcome amenity in my room. A couple of items have been over-ripe and never edible, however the papaya and apple have been tasty. I really like fruit so don’t get me fallacious. If it’s offered and edible, I’ll eat it.

Hyatt Regency Tokyo

Welcome amenity fruit plate

I do want, nevertheless, that motels would pay extra consideration to the fruit they supply as an amenity as a result of it’s so wasteful to offer fruit that’s not edible. I had this similar situation earlier this yr on the Park Hyatt Aviara.

I didn’t care a lot for the room or the furnishings. Let’s dig in to the particulars.

For my keep I used the World of Hyatt money and factors fee. I booked this lodge lengthy earlier than Hyatt gutted its money and factors charges program, so my price was 6000 Hyatt factors and $76 per night time. The all-cash fee on the Hyatt Regency was $343 an evening. Once I go for all money charges at motels, I all the time let Pruvo monitor these charges for worth drops. The factors and money fee if booked at that fee now can be 6000 factors and $163 per night time. This isn’t a property that benefited from Hyatt’s new system of charging half the money fee when utilizing factors and money. I checked many nights over the course of a yr and couldn’t discover any fee even near the $76 per night time utilizing money and factors. Please observe that at this lodge, solely rooms on the Membership flooring obtain entry to the Membership Lounge. In fact, Globalist Hyatt members are given Membership Lounge entry.

Utilizing my Lodge Room Scorecard I broke down the person parts of my Commonplace Room on the Hyatt Regency Tokyo, which scored a 27 of 40 factors.

Location (5/5)

The situation of the Hyatt Regency is what made me go for this property to start with. You could or might not know that Tokyo is large and really unfold out. The general public transportation system works splendidly nicely and the lodge is true subsequent to a metro cease. You’ll be able to cowl plenty of floor utilizing the metro, however I want to stroll as a lot as potential. I needed to be inside strolling distance of the parks in addition to the overall areas of Shinjuku and its surrounding districts and neighborhoods. You will get to the Tokyo motion with out this lodge being within the thick of issues. For me that’s a great combo.

Hyatt Regency Tokyo

View of Tokyo wanting west

Lighting (5/5)

The room had a window dealing with west, and being on a excessive flooring it acquired good pure mild. There was good overhead lighting in addition to a flooring lamp and bedside lamps. The toilet had three ranges of lights and the doorway approach was properly lit, too.

Hyatt Regency Tokyo

Metropolis view from lodge

Window Entry (four/5)

I used to be dissatisfied that the window didn’t open. I had a pleasing view of the park throughout the road and even caught sight of Mt. Fuji! It was good, although, that for a metropolis lodge there truly weren’t any buildings dealing with my aspect of the lodge, so it felt like nobody might look in and I used to be capable of hold if not home windows open, no less than the curtains open.

Hyatt Regency Tokyo

Park view from the 22nd flooring.

Mattress Consolation (2/5)

The mattress was too exhausting for me, as often is the case all through Asia. The truth is, this was the second most onerous mattress of all Asian inns. As a lot as I really like the Park Hyatt in Seoul, that mattress takes the highest spot within the hardest mattress ever class. I spend fairly a little bit of time in Asia so I actually do want to perform a little research as to the arduous mattress customized. It’s not merely that mattresses are placed on picket platforms. It needs to be one thing within the development of the mattresses as nicely. I attempted a number of totally different pillows from the lodge pillow menu. A few of them have been OK, however I didn’t discover one I favored past OK.

Hyatt Regency Tokyo

Grasp mattress with easy paintings on the partitions

Hyatt Regency Tokyo

Easy, practical bedside desk

Hyatt Regency Tokyo

Straightforward to make use of room lighting choices

Toilet (2/5)

Let’s begin with one of many worst toilet design options I’ve ever seen. There was a step as much as get into the toilet. How many people have a step UP within the loos in our houses? It’s such a bizarre toilet entrance function, and I can solely think about the variety of toes that find yourself both bruised or damaged from this awkward design.

Hyatt Regency Tokyo

Toilet step up. Be careful!

I’m of common peak and located the sink peak to be very low and the sink itself very shallow. There’s a bathtub and a separate bathe stall. The bathe had nice water strain.

Hyatt Regency Tokyo

Rest room counter and sink

Hyatt Regency Tokyo

Deep tub alongside stall bathe

The bathroom was by the room entry means, and naturally, being in Japan the bathroom was a Toto Washlet with a bidet.

Hyatt Regency Tokyo

TOTO rest room management panel

Whereas I really like a Toto Washlet in a lodge room, the bathroom was in a really small cramped area. The oddest function was that the one full size mirror within the room was simply reverse the bathroom. In the event you don’t shut the bathroom door you’ll have an fascinating view!

Hyatt Regency Tokyo

Awkward placement of mirror reverse rest room

Inside Appointments and Furnishings (2/5)

Let’s begin with the carpet. It’s previous and stained in a number of locations. I actually dislike coming right into a lodge room and discovering carpet stains.

The room additionally had a barely musty odor. There was a small desk by the window with one previous nicked up chair. The one different chair within the room was a desk chair and although the mattress was arduous, the desk chair was even more durable. There was room for an additional desk chair so I don’t see why the room solely had one desk chair.

Hyatt Regency Tokyo

Desk might use one other chair

Hyatt Regency Tokyo

Desk and chair space

If I might get Hyatt’s consideration I might plead with them to place coat racks, or on the very least a number of hooks within the entry option to their rooms. On this specific lodge room, as you entered the room there was a small empty area in entrance of the mirror. Good for a coat rack or some hooks. It’s winter, it rains, we put on coats, we’d like locations to hold our coats and take off our footwear. Does Hyatt’s room design staff not perceive this?

Hyatt Regency Tokyo

Entry approach to normal room

There was little or no paintings, which I favored concerning the room. As a result of everybody’s style in paintings can differ a lot, I like quiet partitions.

Electronics (four/5)

Plugs and retailers have been plentiful and well-placed all through the room. There have been no retailers close to the beds. The desk had common plugs and USB charging ports. The plugs have been satisfactory in quantity, relatively than plentiful. There are usually not a number of retailers however they have been positioned in handy areas across the room.

Hyatt Regency Tokyo

Desk and TV

Snack and Minibar (three/5)

The counter area above the minbar was small and darkish. It was unusual that there was not an outlet to plug in a kettle. There was no espresso machine. As an alternative Hyatt offered these espresso luggage that you simply opened, positioned over your cup, poured water by way of after which ended up with a horrible cup of espresso. I’ve not seen something like this in different Hyatt motels. In addition to the espresso tasting terrible, it’s actually fairly messy and awkward to make use of.

Hyatt Regency Tokyo

Mini-bar and snack counter

Lodge Service

The service from housekeeping was nice and tremendous quick once I wanted some extra water or something for the room. The Membership Lounge had its personal competent concierge group they usually have been a pleasure to work with. The lounge had a pleasant unfold for breakfast offering each Japanese and western breakfast choices. Nevertheless, the night choices didn’t meet my expectations. The unfold was principally chilly cuts, cheese and crackers, and snack gadgets like chips and nuts. As well as, within the night the lounge employees got here round to every desk providing a selection of two small plated gadgets.

For those who’ve learn any of my lodge and room evaluations you’ll recall I’m of the opinion that within the evenings a membership lounge ought to have inexperienced salad on the very least. One odd facet of the lounge was that there’s an enclosed smoking room. In principle a pleasant concept to sequester people who smoke, however in actuality each time the door opens, smoke will get out. I’ve skilled so many superb night choices at membership lounges all through Asia. This yr alone I’ve stayed at seven Hyatt properties in Asia, in addition to different worldwide Hyatt resorts. I additionally keep at different chains with membership lounges. This one merely didn’t measure up. Although alcohol is complementary, this Hyatt lounge appears to be lacking the mark through the 6-Eight PM hours.

Ultimate Ideas

Given all of the lodge stays I accumulate in a yr, some rooms find yourself being OK, some grow to be memorable, and a few simply aren’t a great match. The Hyatt Regency Tokyo wouldn’t be my selection once I return to Tokyo. Although I did like the situation, the room turned out to be my least favourite of the yr. The view I had was the perfect function of the room.

The lounge was less than what I’ve come to anticipate from Hyatt properties, particularly in Asia. With the factors and money charges improve in Hyatt’s new program, this lodge isn’t nearly as good a worth because it as soon as was. In Tokyo the Park Hyatt and the newly opened Andaz are prime of the road and supply a extra personalised expertise. The Grand Hyatt is nearly at that prime degree. The Hyatt Regency Tokyo is the center degree property. It will depend on what sort of property you take pleasure in, and what your lodge price range or Hyatt factors stash permits for. I’d say give this Regency a cross and provides one of many different Tokyo properties in Hyatt’s portfolio a attempt.

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